It's far from closed TO. When it takes a corporate 6 days to reply to one email these things are going to take time. At least they prepared to look in to it according to their first reply which is far more than some corporates I've come across will do. However, do I feel confident, nope but I've grilled my son and son in law for the last week or so to make sure they are absolutely positive of their facts and they are so I'll stand behind them until it's closed one way or another. Screen shots in real time don't lie.

I'll let this thread know the result one way or another but I wouldn't hold your breath, it could take months.